Refunds & Cancellations
How the All Access subscription renews, how to cancel it, and where refunds are requested.
What you are buying
Case 01 is free. All Access is a subscription that opens every other case, billed weekly or yearly. The price and billing period are shown in your own currency in the app before you buy. It renews automatically until you turn renewal off.
Cancelling
You cancel through the store you subscribed on, not inside AFTERTRACE. Cancelling stops future renewals; you keep access until the period you have already paid for ends. Deleting the app does not cancel a subscription.
On iPhone
- Open Settings and tap your name.
- Tap Subscriptions, then AFTERTRACE.
- Tap Cancel Subscription.
Turn renewal off at least 24 hours before the current period ends to avoid the next charge. Apple's own guide: Cancel a subscription from Apple.
On Android
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions → Subscriptions.
- Select AFTERTRACE and tap Cancel subscription.
Google's own guide: Cancel, pause or change a subscription on Google Play.
Refunds
Payment is taken by the store, so refunds are requested from the store.
App Store purchases
Only Apple can refund a purchase made through the App Store. Request one at reportaproblem.apple.com — Apple's steps are in Request a refund for apps or content that you bought from Apple.
Google Play purchases
Purchases made through Google Play are refunded under Google Play's refund policies. Use Google Play's refund-request process described there. AFTERTRACE does not offer a separate refund policy.
Nothing on this page affects the rights you have as a consumer under the law of the country you live in.
Restoring a subscription
If you reinstall AFTERTRACE or move to a new phone on the same platform, open the subscription screen in the app and tap Restore purchases while signed in to the Apple account or Google account that bought it.
Contact
Billing questions and anything else: support@beamaze.in